“`html
KSA Warns Online Casino over Unavailable Customer Service
The Dutch Gaming Authority (Kansspelautoriteit/KSA) has issued a warning to the online casino operator Noord Zuid Alliantie for failing to provide accessible customer service in compliance with Dutch regulations. The operator’s customer service was found unavailable, risking penalties if not rectified. Additionally, there were complaints regarding self-exclusion failures that allowed players to gamble after they had opted out.
Key Points
- The KSA has warned Noord Zuid Alliantie regarding unavailability of customer service for the Lucky 7 Casino brand.
- The operator’s customer service was only reachable via an English greeting, violating local regulations requiring service in Dutch.
- There are serious concerns regarding self-exclusion failures, potentially allowing excluded players to gamble.
- The KSA maintains that all licensed operators must ensure adequate customer support in Dutch and appropriate self-exclusion measures.
- The regulator is monitoring Lucky 7 Casino closely and has warned of potential enforcement actions for repeated failures.
Why should I read this?
This article highlights ongoing regulatory scrutiny of online gambling operators in the Netherlands, emphasising the importance of customer service and player protection. It sheds light on the expectations for licensed operators and the KSA’s commitment to enforcing compliance for a safer gambling environment.
“`