Marks & Spencer has recently issued an apology following a cyber incident that created havoc for customers relying on its click and collect services. The disruption has been linked to difficulties in making contactless payments and collecting online orders, prompting M&S to temporarily adjust in-store procedures to safeguard its operations.
Key Points
- Marks & Spencer experienced a cyber incident that delayed click and collect services for customers.
- The company temporarily altered in-store procedures to enhance security measures.
- Customers reported issues with contactless payment systems, which have since been resolved.
- CEO Stuart Machin emailed customers to inform them about the incident and ongoing efforts to remedy the situation.
- M&S is cooperating with cybersecurity experts and has alerted relevant authorities regarding the incident.
Why should I read this?
This article is a must-read if you’ve ever used or planned to use M&S’s click and collect service. It gives crucial insights into how a high-profile retailer is managing the fallout from a cyber attack that could directly affect you as a customer. Knowing how businesses handle such incidents can help you make informed decisions about your own interactions with them. Besides, it’s always good to stay in the loop about current operational challenges faced by major brands!