Marks and Spencer (M&S) is still feeling the effects of a significant cyber attack, and the recovery process is proving to be a daunting challenge. The attack has disrupted online orders, resulting in empty shelves at some stores, and investigations are underway.
What’s Happening with M&S?
The retailer has struggled to restore its services since a “cyber incident” impacted its operations over a week ago. Initially affecting payments and click-and-collect orders, the company subsequently paused all online orders, leading to stock shortages in stores.
Investigation and Recovery
The Metropolitan Police launched an investigation into the attack, collaborating with the National Crime Agency and National Cyber Security Centre to support M&S. While the exact cause has not been officially confirmed, it is widely believed to involve a ransomware attack.
Challenges Ahead
Cyber attacks can complicate recovery significantly due to their widespread impact on IT systems. Experts suggest that attackers likely targeted the core IT infrastructure of M&S, making recovery a slow and resource-intensive process.
Key Insights
- M&S’s online orders have been impacted for over a week due to a major cyber incident.
- The Metropolitan Police’s cyber crime unit is currently handling the investigation.
- Experts believe a ransomware attack is likely, impacting the retailer’s core IT systems.
- Restoration of services may take considerable time due to the complexities of such attacks.
- Empty shelves in stores indicate significant disruptions to supply chains.
Why should I read this?
If you’re an M&S shopper or simply interested in how companies respond to cyber attacks, this article sheds light on the ongoing challenges faced by the retailer. Following incidents like these can help you understand broader implications for data security and customer service in today’s digital landscape.