Summary
Brazilian enterprises are increasingly integrating AI and automation through ServiceNow and its partners, as highlighted in the latest ISG Provider Lens™ report. The utilisation of ServiceNow is expanding beyond IT services and entering sectors such as healthcare, finance, manufacturing, and telecommunications, driving a surge in digital transformation efforts.
Key findings from the report reveal that companies are leveraging ServiceNow for various functions, including finance, HR, and supply chain, thereby promoting centralised data management and streamlined workflows. The adoption of AI solutions, such as Now Assist and Generative AI Controller, is being applied to automate processes like knowledge creation and predictive maintenance. This growth in hyper-automation is evident, significantly boosting productivity while cutting costs across different industries.
Key Points
- ServiceNow is becoming essential in Brazil’s digital transformation, expanding into various sectors.
- Growing adoption of AI, including Generative AI, to enhance workflows and automate tasks.
- Integration with ERP and CRM systems is aiding data centralisation and workflow automation.
- Focus on customising metrics and dashboards for better outcomes and ROI.
- Leading firms like Accenture, Capgemini, and Deloitte are recognised for their outstanding service in the ecosystem.
Why should I read this?
If you’re keen on understanding how Brazilian firms are ramping up their AI and automation strategies with ServiceNow, this article is a must-read. It sheds light on how industries across the board are transforming their operations and improving efficiency. So, don’t miss out on these insights—it’s all about getting ahead in a rapidly evolving tech landscape!