EPIC Global Solutions has teamed up with Underdog to enhance responsible gaming education within the sports gaming industry. This partnership focuses on conducting training sessions and workshops aimed at helping Underdog staff recognise problematic gaming behaviours.
In these sessions, participants engaged in harm awareness training led by EPIC consultants with personal experiences of gaming challenges. The feedback from attendees highlighted a positive impact on their understanding of responsible gaming messaging.
EPIC’s VP of North America, Teresa Fiore, expressed satisfaction with the early stages of this relationship, citing a shared commitment to responsible gaming practices as essential for major operators. Underdog’s VP of Responsible Gaming, Adam Warrington, also echoed this sentiment, emphasising the importance of continuous training and awareness for player protection.
Source: European Gaming Industry News
Key Points
- EPIC partners with Underdog to provide responsible gaming education.
- Training sessions involve staff awareness of problematic gaming behaviours.
- Real-life experiences shared by trainers enhance learning outcomes.
- Feedback shows positive impacts on communication and customer relationships.
- Ongoing workshops aim to solidify responsible gaming practices.
Why should I read this?
If you’re interested in the gaming industry and its commitment to responsible practices, this article is a must. It dives into how EPIC and Underdog are taking significant steps to empower employees in recognising gaming-related issues, thereby enhancing customer relationships. Plus, real-life insights from past professionals add depth to the conversation. We’ve got the scoop—don’t miss out!
