Summary
Mark Jenkins, Chief Service Officer at MHR, argues that technology and innovation should involve every employee, not just IT teams. Traditionally, tech has been siloed within IT departments, which can stifle innovation and slow progress. Nearly 20% of employees feel a lack of innovation is hindering organisational performance, highlighting the need for a more inclusive approach.
Jenkins advocates for the emergence of ‘citizen developers’—employees without formal tech training who can address departmental challenges using low-code and no-code platforms. This shift allows for quicker innovation while alleviating pressure on IT teams. However, transitioning to this model faces resistance and requires a robust culture of digital literacy and support.
IT’s role should evolve from being gatekeepers of technology to enablers of cross-departmental collaboration. By removing silos and promoting tech empowerment, businesses can foster an environment where every employee contributes to innovation, enhancing their ability to adapt and thrive amidst competition.
Key Points
- Technology should involve all departments, not just IT, to foster innovation.
- Many employees feel that innovation is lacking within their organisations.
- The rise of ‘citizen developers’ allows non-technical employees to create tech solutions.
- A shift to a collaborative culture can overcome resistance to change.
- IT teams should focus on supporting and empowering other departments rather than controlling tech initiatives.
Why should I read this?
If you’re keen on seeing your organisation thrive in today’s competitive landscape, this article is a must-read! Mark Jenkins lays out a fresh perspective on how everyone can drive change, not just the tech whizzes. Stop waiting for the IT department to fix things—get inspired to take action and harness the power of citizen developers in your workplace!
