Emma O’Brien, Founder and CEO of people-first business transformation consultancy, Embridge Consulting, talks technology and how it should be resetting the UK’s stagnant and sluggish public sectors.
Key Points
- Public sector productivity is 6.8% lower than 2019 levels, indicating an efficiency crisis.
- The NHS has faced severe challenges post-Covid-19, with patient satisfaction reaching historic lows.
- The government introduced ‘Humphrey’, a suite of AI tools to improve civil service efficiency.
- AI implementation needs to be balanced with human-centric approaches to truly modernise services.
- Investment in tailored digital solutions, such as ERP systems, is crucial for effective transformation.
- Transparency and staff involvement in digital reforms are key to building trust and acceptance.
Content Summary
The article discusses the current state of the UK public sector, highlighting a significant decline in productivity levels, particularly within the NHS, following the Covid-19 pandemic. Despite increased funding and the introduction of AI tools like ‘Humphrey’ aimed at improving efficiency, the output has barely recovered, indicating a pressing need for revitalisation.
O’Brien emphasises the importance of a digital transformation that prioritises a ‘people-first’ approach. This involves integrating technology in a way that empowers staff rather than overwhelming them. The author argues that success relies on combining cultural shifts, tailored training, and strategic improvements, especially in underserved sectors like healthcare.
Ultimately, the piece advocates for smarter investments in technology that focus less on the hype of AI and more on tangible improvements that enhance public satisfaction.
Why should I read this?
If you have any interest in public sector reform or the role of technology in improving services, this article is a must-read. O’Brien outlines critical insights into how the UK’s public sector can genuinely benefit from technology, if implemented thoughtfully. You’ll discover why the current tech trends might not be enough and how a human-centric focus is key to success. Save yourself the scrolling – we’ve done it for you!