Q&A: Why is it taking M&S so long to recover from a cyber attack?

Marks & Spencer (M&S) is currently grappling with a significant setback following a cyber incident that has left many of its systems offline. The company has paused online orders and some physical stores are experiencing empty shelves as a result. Here’s a rundown of what’s happening and why M&S’s recovery is lingering.

Source: The Independent

Key Points

  • M&S has not been able to resume online orders since the cyber attack started over a week ago.
  • The retailer has paused certain systems, impacting contactless payments and click-and-collect services.
  • Experts believe the company may have been hit by a ransomware attack, though M&S has not confirmed this.
  • Cybersecurity specialists suggest that complex attacks can take a long time to recover from due to their intricate nature and the necessity for thorough system analysis.
  • Restoration of M&S’s systems requires careful management to avoid further complications, as attackers may target backups to prevent recovery.

Why should I read this?

This piece sheds light on a significant issue affecting a major retailer. If you’re curious about the implications of cyber attacks on businesses, especially in a time when digital operations are crucial, understanding M&S’s situation can offer vital insights into the challenges companies face post-attack. Save yourself the hassle of piecing this together; we’ve done it for you!