Thousands of Marks & Spencer customers have shown their support for the retailer following a recent cyber attack that disrupted services and raised concerns about data security.
Overview
Marks & Spencer has been facing significant operational challenges due to a cyber attack attributed to a group named Scattered Spider. Shoppers encountered difficulties with contactless payments and click-and-collect services, prompting the retailer to halt online orders. However, the response from customers has been overwhelmingly positive, with many praising how M&S staff managed the situation.
Key Points
- The cyber attack caused major disruptions, affecting payment systems and online services.
- In response, M&S’s CEO reached out to customers on social media, resulting in nearly 2,000 supportive messages.
- Additional praise for in-store staff handling technical difficulties totalled another 2,000 messages from grateful customers.
- Scotland Yard is investigating the incident, which has been reported to involve ransomware.
- Experts are advising against paying ransoms, given the uncertainty of data recovery.
Why should I read this?
If you’re an M&S shopper or simply interested in how companies handle cyber crises, this is a must-read! It showcases the supportive relationship between customers and retailers, especially in tough times. Plus, who doesn’t love a story where the community comes together to back a beloved brand?