Dimple Jethani, a prominent figure in hospitality technology, shares insights on how AI and data can revolutionise the industry. In an engaging chat with Karen Stephens, she delves into essential strategies for hoteliers looking to improve their tech stacks and maximise guest data utilisation.
Key Points
- Dimple discusses the critical importance of establishing a robust tech stack to better understand guest behaviour.
- She emphasises the need for hotels to invest in systems that extract meaningful insights from guest data.
- Cybersecurity is highlighted as a major concern, with practical advice on educating staff to ensure safe data practices.
- The conversation covers the potential positive impacts of AI on hotel profitability and operational efficiency.
- Future considerations for hoteliers regarding technology integration are also addressed.
Why should I read this?
This article is a must-read if you’re in the hospitality industry, especially if you’re keen on leveraging technology to boost your business. Jethani’s insights provide practical strategies that can enhance your understanding of guest data and improve operational outcomes. It’s like having a crash course in adapting to tech trends in hospitality — saving you the hassle of figuring it out alone!