Customers are still experiencing disruption from the M&S cyber incident, now over a week old, affecting online orders and supply chains.
Key Points
- M&S customers remain unable to place online orders due to the ongoing cyber attack.
- The attack has led to supply chain issues, leaving shelves empty in stores.
- CEO Stuart Machin has issued apologies and reassured customers that the team is working tirelessly to resolve the situation.
- Cybersecurity expert Jason Gerrard indicates that recovery could take months, depending on company preparedness.
- Experts warn that large brands are particularly vulnerable to such incidents, which can lead to significant service disruptions.
Content Summary
The article discusses the significant disruption faced by M&S following a major cyber attack. Over a week later, customers are still unable to place online orders, and supply chains have been severely impacted. CEO Stuart Machin expressed regret over the service issues and assured the public that efforts to rectify the problems are ongoing. Cybersecurity experts caution that recovery from such incidents could take a considerable amount of time, potentially hampered by poor preparation and outdated IT systems.
Context and Relevance
This article is crucial for anyone who shops at M&S or is interested in cybersecurity. With major retailers facing increasing threats from cyber attacks, understanding the implications and responses is more important than ever. This incident not only affects M&S customers but also serves as a warning for other organisations about the need for robust cybersecurity measures.
Why should I read this?
If you’re an M&S shopper or just curious about how major companies handle cyber threats, this is a must-read! It’s not every day you get to see the behind-the-scenes chaos of a cyber incident, and it raises important questions about data security that we all should be aware of.