Dimple Jethani, the Chief Information Officer of Aramark Destinations, joins Karen Stephens, the Chief Marketing Officer of Revinate, to discuss the transformative role of AI and data in the hospitality sector.
Key Points
- Dimple highlights the importance of a well-integrated tech stack for hoteliers to understand their guests better.
- She emphasizes the value of data and suggests ways for hoteliers to improve cybersecurity through staff education.
- The conversation covers the impact of AI on the hospitality industry’s bottom line.
- Listeners are encouraged to think critically about how to utilise guest data effectively.
- The interview is part of the Hotel Moment podcast, focusing on current challenges and opportunities in the hospitality sector.
Why should I read this?
This article in podcast form offers a must-listen for hoteliers trying to navigate the fast-evolving world of hospitality technology. With AI becoming part of the scene, understanding how to optimise guest data and bolster cybersecurity is crucial. Dimple Jethani’s insights are not only enlightening, but they also highlight practical steps to embrace technology smartly – saving you the hassle of figuring it all out yourself!